Frequently Asked Questions
Everything you need to know about our plant-powered beauty rituals and shipping policies.
What makes Rahua oil different from other hair oils?
Unlike other oils that merely coat the hair strand, the Rahua molecule is small enough to deeply penetrate the hair's cortex—bonding and repairing it while smoothing the cuticle for long-lasting health and shine.
Are your products organic and sustainably sourced?
Yes. We use Symbiotic® ingredients that are grown wild in the Amazon rainforest and harvested using indigenous knowledge. Our products are vegan, cruelty-free, and formulated without sulfates, parabens, or gluten.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the United States. International shipping times vary by location, generally arriving within 10-15 business days.
What is your return policy?
We want you to love your hair. If you are not completely satisfied with your purchase, you may return unopened or gently used products within 30 days of delivery for a full refund, excluding shipping costs.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping rates and duties are calculated at checkout based on your specific location and local customs regulations.
Are Rahua products safe for color-treated hair?
Absolutely. Our formulations are designed to be exceptionally gentle and color-safe, helping to preserve the vibrance of your color while strengthening hair weakened by chemical treatments.