Returns & Exchanges
At Rahua, we want you to be completely satisfied with your sustainable beauty ritual. If you are not happy with your purchase, we accept returns of unused or lightly used products within 30 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Print Your Label
Once approved, a prepaid shipping label will be sent to your email; simply print it and attach it to your original packaging.
Ship It Back
Drop off your package at any authorized carrier location, ensuring the bottle or jar is securely sealed to prevent leaks.
Receive Your Refund
After our team inspects the returned items, a refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing